My Card was Declined, What Can I Do?

"Your Card Was Declined" is a message you might receive during a purchase attempt, but it doesn't necessarily mean Memento has rejected your transaction. Typically, this message indicates that your financial institution has blocked the purchase to protect against potential fraud. Here's why:

1. Purchase Characteristics: Financial institutions scrutinize each transaction to ensure its safety. When buying from Memento, factors like international nature (Memento is Based in Canada) and our status as a relatively newer vendor might trigger a block.
2. Fraud Detection Algorithms: Automated systems analyze purchase patterns and may flag unfamiliar transactions, like those with Memento, for review.

To resolve this issue:

• Contact Your Bank: Call your bank or credit card provider to inquire about the declined purchase. Ask why it was blocked and request that they permit future attempts with Memento.
• Correct Name and Address: Ensure your full name and address match those registered with your credit card. Minor discrepancies, like abbreviations or misspellings, can lead to declines (ex: "6th avenue" instead of "Sixth Avenue").

By addressing these issues, you can often resolve card declines and successfully complete your purchase with Memento.