I Can't Log Into My Account

If you encounter the "Error: User Does Not Exist" message when attempting to log in to your Memento account, consider the following suggestions:

1. Check if you signed up using your Facebook login instead of an email and password combination.
2. Try logging in with a different email address, as you may have used an alternate email. Notifications from Memento typically go to the email associated with your account.
3. Ensure that all characters in your email address are lowercase, as the Memento system does not recognize uppercase letters.
4. Contact Memento support at help@memento.com and provide your Record & Upload link or dashboard link for assistance in locating your account. Alternatively, forward your Memento receipt, if available, to aid in locating your account.

If you encounter the "Error: Incorrect Username or Password" message, you can reset your password by clicking "Forgot?" above the password box and ensuring correct spelling of your email address.

If you log in successfully but find your account empty, ensure you are using the same login method as when you originally signed up. For instance, if you initially signed up with an email and password but logged in using Facebook, you may create a new empty account associated with your Facebook ID. Contact us at help@memento.com if you believe you have accidentally created multiple accounts.