How Do I Know My Video was Received?
When submitting a Video Clip to a Group Video, you want to ensure that your Video Clip was received. Two indicators on the Record & Upload Page tell you the video submission was successful.
The Group Video organizer is also notified by email for each video submission.
Memento App:
For submissions made via the Memento App (iOS), watch for the "Uploading..." pop-up, which will change to "Video Submitted!" upon completion. Remain in the app until you see the "Thanks for the Video!" screen.
Browser:
If you submitted via a browser, there are two indicators to confirm receipt:
- Email Prompt: After seeing the "Thanks for the Video!" pop-up, you may be asked for your email address (optional).
- "Has My Video Clip Been Received?": Check the "Join the Video!" section for this status.
- "Not Yet" indicates that you have yet to submit the Video Clip, the clip is pending, or the clip is uploading.
- "Yes!" confirms successful receipt and notification to the organizer.
If you previously successfully submitted a video and revisit the page later, the status shown will be Not Yet. This status is only related to your current submission attempt, not previous attempts.
If you exited the Record & Upload Page before confirmation, unfortunately, the video won't reach us or the intended Group Video. If unsure, contact the Group Video organizer; they'll receive notifications for each successful submission if notifications are enabled.
For pre-recorded videos, simply retry the submission. But if it was recorded directly on the page, it's irretrievable, and in that case, you will need to record a new one. Need assistance? Check out: Submitting a Video Clip.
Want to learn more about Memento? Please visit our website at Memento.com